This policy explains how cancellations and refunds work for services provided by SNUBBIX LLC. It forms part of our Terms of Service. Nothing in this policy limits rights you have under applicable law.
1. Before work begins
You may cancel before substantive work starts. If no non-refundable work or third-party cost has been incurred, we refund eligible payments in full, subject to applicable law and the agreed contract. Any deduction must be lawful, disclosed to you in advance, and supported by the actual transaction.
2. After work has started
Subtitle services involve labour and digital processing. If you cancel after work has started, any refund is assessed according to the work completed, the agreed terms and applicable law. Where appropriate we may deduct the reasonable value of work completed and any lawful costs that were disclosed in advance. Started projects are not automatically non-refundable.
3. Completed digital deliverables
If a delivered file materially fails to meet the agreed specification, contact us with your project reference and a description of the issue. We will first assess whether the problem can be corrected within the original scope. If we cannot provide the agreed service or remedy a material failure, we will offer an appropriate refund or other remedy in accordance with the contract and applicable law.
4. Customer-provided materials
If unusable, incomplete or inaccurate source materials prevent completion, we will contact you and explain the issue. Any rescheduling, revised quotation, cancellation or refund follows the agreed scope and applicable law.
5. Duplicate payments and billing errors
We investigate reported duplicate charges and billing errors promptly and correct them when confirmed.
6. How to request a refund
Use the refund request form on this page, providing your name, order or invoice reference, email address, reason and any supporting information. We confirm receipt only after your request has been stored.
Approved refunds are returned to the original payment method where possible. The time for funds to reach you also depends on the payment provider and your bank, so we cannot promise instant refunds.
7. Contact
Billing questions: billing@snubbix.com.